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Alison Tucker Operations Director

Alison Tucker Operations Director

Alison has been in the cleaning industry since 1994 and has a proven track record in management spanning 27 years which include;

  • Client relationship building

  • Successful development of a business from £800K to £11M

  • Natural leader and director of a senior team’s performance and objectives including Contract Governance;

    • Client meetings

    • Client reports

    • KPI’s

    • SLA’s

    • Quality

    • Employee training

    • H&S

  • Pro-active approach with an investigative mind

  • Trouble shooting

  • Extensive experience in smooth contract mobilisations

  • Full knowledge of recruitment procedures including;

    • Legalities surrounding right to work in UK

    • Regulations for working on educational sites

    • TUPE

Vision for thinking outside the box and cascading best practice

Academic or Industry qualifications

Level 3 NVQ Certificate in Management

GDPR Awareness

Prevent Awareness Training

Safeguarding Training

Accident Reporting / RIDDOR

Sickness & Absence Management

Management of Time Keeping

Immigration Compliance within Recruitment

Document Fraud & Record Keeping

Performance & Capability Management

Manual Handling

Grievance Procedure

Disciplinary Procedure

Management Induction

Recruitment Procedures

Recruitment Procedures

Working Time Directive

Audit Procedure

Contract Mobilisation Plans

BIC’s Level 1 – Cleaning Operative Proficiency Certificate

ISS Foundation in Health & Safety

ISS Asylum and Immigration

Portfolio Management

Project Management

Risk / Method Assessments

COSHH Assessments

2 man fully powered cradle

Fully powered telescopic reach cradle level 44

Manual traverse cradle

Diploma in Management – Level 5 BTEC Professional Diploma

What will Alison do for them

  • Build a close working partnership between Lakethorne and the client with a flexible adaptable approach to the ever-changing demands on our clients.
  • Ensure we meet and where possible exceed our clients expectations including contract governance;
    • Client meetings
    • Client reports
    • KPI’s
    • SLA’s
    • Quality
    • H&S
    • Employee training
    • Management of deep clean tasks and frequencies
  • Proven track record in smooth mobilisation of contract start ups including the TUPE process
  • Think outside the box and provide ideas for added value
  • Establish what they like or dislike about their current service and discuss and agree, ideas for any changes, if required
  • Work closely with and support the Lakethorne team to ensure any agreed changes are implemented in a timely and effective manner with no disruption to service provision.
  • Establish needs and provide training schedules for employees
  • When there are issues;
    • Ensure we have a clear understanding of the issue and the client’s expectation
    • Rectify asap
    • Establish what process was not followed which caused the issue i.e.; training / knowledge, performance, staffing, method
    • Draw up action plan with an owner and set date for resolution
    • Learn from it to prevent re-occurrences


Mix of current Portfolio

Last 13 yeas have been 100% educational from nursery school to Universities including accommodation but prior to this have experience with large corporate clients.


Training and walking my rare French Pointer, visiting historical buildings, home improvements and socialising and spending quality time with my family.

Certifications & Memberships