Alison Tucker Operations Director
Alison Tucker Operations Director
Alison has been in the cleaning industry since 1994 and has a proven track record in management spanning 27 years which include;
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Client relationship building
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Successful development of a business from £800K to £11M
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Natural leader and director of a senior team’s performance and objectives including Contract Governance;
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Client meetings
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Client reports
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KPI’s
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SLA’s
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Quality
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Employee training
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H&S
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Pro-active approach with an investigative mind
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Trouble shooting
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Extensive experience in smooth contract mobilisations
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Full knowledge of recruitment procedures including;
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Legalities surrounding right to work in UK
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Regulations for working on educational sites
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TUPE
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Vision for thinking outside the box and cascading best practice
Academic or Industry qualifications
Level 3 NVQ Certificate in Management
GDPR Awareness
Prevent Awareness Training
Safeguarding Training
Accident Reporting / RIDDOR
Sickness & Absence Management
Management of Time Keeping
Immigration Compliance within Recruitment
Document Fraud & Record Keeping
Performance & Capability Management
Manual Handling
Grievance Procedure
Disciplinary Procedure
Management Induction
Recruitment Procedures
Recruitment Procedures
Working Time Directive
Audit Procedure
Contract Mobilisation Plans
BIC’s Level 1 – Cleaning Operative Proficiency Certificate
ISS Foundation in Health & Safety
ISS Asylum and Immigration
Portfolio Management
Project Management
Risk / Method Assessments
COSHH Assessments
2 man fully powered cradle
Fully powered telescopic reach cradle level 44
Manual traverse cradle
Diploma in Management – Level 5 BTEC Professional Diploma
What will Alison do for them
- Build a close working partnership between Lakethorne and the client with a flexible adaptable approach to the ever-changing demands on our clients.
- Ensure we meet and where possible exceed our clients expectations including contract governance;
- Client meetings
- Client reports
- KPI’s
- SLA’s
- Quality
- H&S
- Employee training
- Management of deep clean tasks and frequencies
- Proven track record in smooth mobilisation of contract start ups including the TUPE process
- Think outside the box and provide ideas for added value
- Establish what they like or dislike about their current service and discuss and agree, ideas for any changes, if required
- Work closely with and support the Lakethorne team to ensure any agreed changes are implemented in a timely and effective manner with no disruption to service provision.
- Establish needs and provide training schedules for employees
- When there are issues;
- Ensure we have a clear understanding of the issue and the client’s expectation
- Rectify asap
- Establish what process was not followed which caused the issue i.e.; training / knowledge, performance, staffing, method
- Draw up action plan with an owner and set date for resolution
- Learn from it to prevent re-occurrences
Mix of current Portfolio
Last 13 yeas have been 100% educational from nursery school to Universities including accommodation but prior to this have experience with large corporate clients.
Interests
Training and walking my rare French Pointer, visiting historical buildings, home improvements and socialising and spending quality time with my family.