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Paul Southwood Operations Manager

Paul Southwood Operations Manager

Time with Lakethorne Group : 5 years 4 months

Prior to entering the cleaning industry 12 years ago, Paul graduated with a BSc Hons in Audio Engineering.

Paul joined the Lakethorne Group in January 2016 as Contract Manager for the London Ambulance Service. With the help of his experienced team he ensured that the cleaning standards at London’s 80+ ambulance stations were kept consistently high by providing a high standard of personnel with good ethics, commitment and reliability. The high cleaning standards were remarked upon in the CQC report of 2017’s visit and the contract remains with Lakethorne to this day.

With an interest in programming, Paul also developed a bespoke web client portal for the LAS which streamlined administration of the contract and provided up-to-date feedback for the client on the day-to-day management of the contract.

At the start of 2018 he was promoted to Operations Manager, where he now holds overall accountability for service delivery across a varied client portfolio, and is responsible for managing a team of area managers, supervisors and mobile teams.

In 2019 Paul successfully completed the NEBOSH National General Certificate in Occupational Health & Safety; qualifying with credit for management of health and safety, controlling workplace hazards and the practical application of health & safety. From Jun 2019 – August 2020 Paul acted as Compliance Manager for Lakethorne, responsible for overseeing health and safety and ISO.

Academic or Industry qualifications

NEBOSH National General Certificate with credit

City & Guilds Practical Cleaning Skills Level 2

Prochem Carpet Cleaning Certificate

Amtech Practical Training In Cleaning Stone, Wood & Vinyl Floors

Emergency First Aid at Work

NHS Infection Prevention Control Training

What will Paul do for you

Act as a senior client point of contact for the first-class delivery of Lakethorne services on site.

Be responsible for the leadership of area managers including effective development, coaching and support to ensure highest possible standards and client satisfaction are achieved and maintained.

Review new client requirements when these are identified and how they fit into the operation to ensure compliance. Maintain responsiveness to ongoing client requirements as they arise. Look for business solutions which continually meet or exceed client’s requirements.

Encourage a positive health and safety culture amongst the team, suppliers, contractors and all site users, particularly with regard to personal behaviours and incident & near-miss reporting.

Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments

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