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Secondary School 2

The German School is a school based at the Grade II* listed [2] building Douglas House in Petersham in the London Borough of Richmond upon Thames.

Elementary school children wearing blue school uniforms raising hands in classroom. Image shot 2014. Exact date unknown.

It includes a kindergarten, pre-school, elementary school, middle school and upper school. The German School London is one of 140 schools abroad that the Federal Republic of Germany and the local school association has established to promote the German culture and language in other countries. Lakethorne provide daily cleaning and periodic/deep clean services throughout the year via 18 full/part time operatives. We also provide two full time caretakers and washroom services to site.

Case Study

Lakethorne group were awarded the cleaning contract through competitive tender in September 2016 and a subsequent retender in 2019. Lakethornes strategy during retender was to maintain our excellent working relationship with the facilities leadership team at The German School.

Our process within our formal tender response was to challenge the existing productivity and methodology by using member of the Lakethorne management team who had not had any exposure to the account during the past 3 years.

The teams challenge was to ensure we retained this top 5 customer, whilst being measured against some of the industry’s leading cleaning companies. The resulting Lakethorne response challenged productivity, reviewed new cleaning machinery, practices and processes giving the customer confidence that we were prepared to cast a critical eye at ourselves before submitting our final winning offer.

Contract Statistics

19 Lakethorne Staff

1 dedicated Area
Account Manager

18 Cleaning Operatives

2 Caretakers

Out of hours
service (Evenings)

Deep Cleans

Contract Start Date
September 2016

“Our contract with Lakethorne started in 2016, after we had a bumpy end with the previous company which didn´t meet the requirements /contract. I can confirm that despite of having sometimes any cleaning special requirement or complaint from a school staff, Lakethorne reacts very quickly and solves any issue immediately. Brilliant reaction time always. People are always nice and helpful.”

Facilities Manager